Frequently asked questions

Yes, the GA - Travelcard, Half-Fare Day Cards, Saver Day Pass, Municipal Day Cards and also the Monthly Pass are valid for travel on the Matterhorn Gotthard Railway network.

Yes, Eurail Pass and Interrail Pass are both valid for travel on the Matterhorn Gotthard Railway.

Yes. Children travel free of charge with these tickets when accompanied by an authorized adult. These tickets are always valid in the same class as the ticket of the accompanying adult. When purchasing tickets online, it is not necessary to register children holding one of these cards.

Yes, all types of Swiss Travel Passes are valid for travel on the MGBahn railway.

Yes, holders of a FIP pass can use the "Swiss Private Railways" free pass to travel on the MGBahn.

You can show your ticket directly on your device (confirmation email, directly in your account on sbb.ch/business or partially in the SBB Mobile app). Alternatively, you can also print out the ticket.

You have the following options:

• Another person can book the e-tickets for you.

• You can buy your tickets at a staffed ticket counter

Please send an e-mail to info@mgbahn.ch with the following information:

• In which name was the order made?

• What amount in CHF was charged?

• At what time was the card charged? (Date and time, as exact as possible).

We will then check the credit card charge and if it is unjustified, we will refund the amount back to your credit card.

Check your email spam folder. If you have not received an email with your e-ticket(s), please contact the Customer Centre under info@mgbahn.ch.

The requested date is outside the booking period. Tickets can be purchased online at the earliest 2 months in advance.

Children under 6 need no ticket, they travel free of charge.

No, for the Matterhorn Gotthard Bahn individual travellers cannot reserve seats. Reservations are possible for groups of 10 or more. Please contact our customer centre for this purpose.

No, the ticket is valid for any train on the day printed on the ticket.

You can buy tickets at the Matterhorn Gotthard railway station counters in Zermatt, Täsch, Oberwald, Realp and Andermatt. In Visp and Brig you will find SBB railway counters, which offer the same selection.

At the counter you can pay with all the usual means of payment: cash, EC-Card, Visa, Mastercard, American Express, Postcard, Twint, Reka Check / Reka Card.

The Matterhorn Gotthard Railway is connected to the SBB lost property service. You can report lost items free of charge via the Internet or for a fee by telephone on 0848 44 66 88. If your item is found, you will be contacted.

Yes. The shuttle trains between Täsch and Zermatt with their low-floor carriages - level with the platforms - make this route possible for wheelchair users. The same applies to the route from Visp to Täsch and Zermatt. On the remaining routes, different conditions apply for travel with reduced mobility.

More information: Accessibility on the Matterhorn Gotthard Bahn

At the SBB Handicap Call Centre, passengers with reduced mobility can order free assistance for getting on and off the train up to 24 hours before departure. You can reach the SBB Handicap Call Centre on the toll-free number 0800 007 102.

Dogs are allowed on the Matterhorn Gotthard Railway regional trains. Dogs pay half the ticket price for the 2nd class. Small dogs up to 30 cm shoulder height (from a front paw, vertically, up to the neck) in transport boxes, baskets or other suitable containers may be taken into the passenger coaches free of charge. ATTENTION: Dogs are prohibited on the Glacier Express.

Since November 21, 2023, we now sell our vouchers through the e-guma platform. When you click on voucher links on our website, you will be redirected seamlessly. The process is straightforward: choose your voucher, make the payment, and conveniently print it at home. Alternatively, opt for postal delivery if you prefer your voucher in a more elegant packaging.

I purchased a voucher before the transition, what should I do now? All previously purchased vouchers that are still valid have been integrated into the new system and can, of course, continue to be used.

The value of the voucher is always visible. This is sometimes not appreciated when the voucher is a gift, but it does have an advantage: the voucher must not necessarily be used for the trip stated on the voucher but can be used for other purposes (also for train tickets).

Vouchers can be redeemed online without any problems: enter the code on your voucher in the relevant field (redeem voucher) when you conclude your booking.

You can conveniently order your voucher with the Print@Home option. After successful payment, you will receive it immediately via email and can print it yourself.

If you prefer a special packaging for your voucher, you can also choose postal delivery during the booking. For an additional charge of CHF 5.-, we will send you a beautifully designed voucher with a folding function.

If you would prefer the voucher to be redeemed on site this can be done at all MGBahn railway stations or the Visp and Brig stations.